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Help Desk Representative Interview Questions
3,950 help desk representative interview questions shared by candidates
Computer does not connect to network, (same question asked 20 times)
Out of the other 15 or so people we interviewed, why should we select you?
I was only asked the one question above, which I gave the correct answer.
Asking me why I waited 5 yrs. after My College graduation To apply to them? And in Return they give up on me and never Contacted my back for a second Interview.
How would your best friend describe you?
Can you handle irate callers?
"Jack is calling because his keyboard isn't working. Walk me through the troubleshooting process."
If any, what qualifications do you have in any IT related field?
1.) Tell me about yourself. 2.) Scenario: Someone contacts the Help Desk saying they can't send or receive email. How would you go about troubleshooting? 3.) What is your experience with VoIP, and provide a list of names of vendors or manufacturers? 4.) Scenario: How would you go about troubleshooting a VoIP issue?
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