Describe a time when customer called and computer wasn't working and they needed it fixed asap, how did you handle the situation?
Help Desk Representative Interview Questions
3,950 help desk representative interview questions shared by candidates
They asked about my background
How would you react to angry customers over the phone.
Q: How would you approach a customer that wanted to speak to a manager but the manager was unavailable for some reason?
Experiences, cases you had in the past, what technologies you worked with
What do you know about Mobile Solutions?
If you could be one animal what would it be?
Tell me more about [work experience]
Tell me about yourself
If a printer isn't working what would you do?
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