How would you explain to a customer about performing a certain troubleshooting step when you know that they don't know much about computers?
Home Advisor Interview Questions
1,134 home advisor interview questions shared by candidates
What was your biggest weakness at your previous job?
Describe the difference between Bluetooth and Wireless. I stumbled over that one....
This caught me unaware as I have never heard it before. "How would I know as a I manager talking to you if you are having a stressful day"
How inwouldnreact to an ongoing problem and communicate rage information as outlined
When is a specific time that you had to balance commitments?
What is your biggest weakness?
What is the difference between hard drive memory and RAM memory?
Where is the apple headquarters?
The customer service part is a breeze for me. Emphathize with each role play they give you. The tech questions were more difficult. included explaining RAM to an old person, what would you do if your phone email wasn't working?, is RAM Volitale or stable, what is WIfi, what is Bluetooth? some of these questions I would not know if I didn't look up first. They are definitely looking for you to acknowledge the callers personal problem first though. Which is probably most important. They can train you on their equipment but it is hard to teach interpersonal skills if you don't have them to begin with....
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