Basic technical and roleplay questions. I advise to learn more on apple products.
Home Advisor Interview Questions
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Just be prepared to show them your process in isolating issues to quickly come to a resolution.
Define the difference POP and IMAP mail systems.
There is none. All of it is general since the person hiring you is sitting at home and has no idea what to ask besides general questions.
This really all depends on you level of expertise in the field. If you know apple, have a good customer service background, and have a decent amount of tech savvy, then you'll be fine.
Most difficult thing was calming your nerves since you are talking to Apple. Other than that, it really isn't that bad.
Name 3 Programs you can edit word documents in?
There were role play questions that involved pretending to explain to someone how to send an email. Another question I was asked was what exactly happens when you send an email - how does it get from point A to point B. There were several technical questions which included explaining various parts of computers and phones and how they work. I was also asked about my interest in the company, my familiarity with apple products and how I handle angry customers.
why apple? what is good customer service to me? give an example of a technical problem and solution?
What is a situation in which you have received or given excellent customer service, and what did that look like? Let's say you get a call and someone says "I can't connect to Wi-Fi. I've tried everything." What are three questions you would ask them and how? What do you foresee being your biggest weakness(es) with keeping an efficient and professional work environment from your home office location?
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