What is the most important lesson you've learned from working with customers? Tell me about your experience and how it has impacted you.
Home Agent Interview Questions
323 home agent interview questions shared by candidates
Are you okay with $9.00/hr?
Didn't have any question I didn't expect...What would you do if??? How would you handle this if??? Can you pass a background check???
Nothing was unexpected.
Are you interested in the position.
Never got to this point because of terrible organization skills by company.
What experience did I have in handling angry customers? Was I able to multitask and handle 3 or more computer programs at once? I was asked to explain a time when I had an upset customer and what I did to calm them down? Did I have a problem working evenings, weekends, or possible holidays? How much call center experience did I have? Had I ever worked from home? If so, how long? Did I have a quiet place free from distractions where I would be able to work? Attendance is a very big deal breaker for them.
None. Typical Questions
Describe scenarios with irate customers, and how you handled them? Can you multi-task? How do you handle negative co-workers? How well do you handle change, explain a time that you had to adjust to a major change at work?
Tell me about a time when...
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