All question was in STAR format. Tell me about a time you handle an upset customer.
Home Agent Interview Questions
323 home agent interview questions shared by candidates
Describe a time where you have to deal with a difficult customer and how did you resolve the issue.
How would you handle a customer who isn't happy with your service even though you've done nothing wrong and they're actually the ones who have made a mistake?
Nothing really difficult about it, standard run of interview type questions. It was over five years ago so I don't remember much about what questions they asked specifically.
Only thing asked was schedule flexibility
When was a time that you had to reach a specific goal and how did you go about achieving that goal.
What was one piece of hard news you had to deliver to someone? What is your availability?
What is world class customer service and what does it mean to you
I didn't find any of the questions to be difficult, nothing out of the ordinary for interview questions.
What appeals to you about working from home?
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