Tell me about a time you had an irate customer on the line. What was the scenario and how did you handle it?
Home Agent Interview Questions
323 home agent interview questions shared by candidates
What was a time you showed excellent customer service
Have you ever worked from home before?
There really wasn't anything unexpected or difficult. I've been doing tech support for a really long time so the questions really weren't difficult.
Well, it isn't even difficult, but they want to know what situations you have been in that you had a customer with a problem and how you handled that problem.
I was asked about my background my business and sames experience. Some of the questions were: What do you know about our organization? What do you know about our products and services? Why should we hire you? What can you do for us?
How many years of customer service experience do you have?
N/A Just what shift am I willing to work? Asked me if I had any appointments in the next month b/c I could only do the 1 shift for training for 2 weeks straight Mon-Fri.
Can you work a splitd shift?
Over the phone roll play responding to customer's call specific to the company's project.
Viewing 41 - 50 interview questions
See Interview Questions for Similar Jobs
Work At Home Answer Lines OperatorWork At Home AgentCpcWork At Home CollectorHome Based Customer Care AgentTsoClaims Processing SpecialistInbound Call Centre AgentInbound Call Center RepresentativeSenior Claims RepresentativeInbound Call Center Sales RepresentativeInsurance Customer Service RepresentativeInsurance Customer ServiceOutbound Call Center RepresentativeWork At Home Customer Service RepresentativeInbound Call CenterLtd Claims AnalystWork Comp Claims