How safe mode you explain safe mode to an ordinary customer?
Homes Interview Questions
7,023 homes interview questions shared by candidates
If someone called in and stated that their computer would not connect to the internet what troubleshooting steps would you go through. This isn't a difficult question but it is the most difficult they asked.
Asked about my current computer that I used.
What annoys you most about other people, and how do you deal with it.
How do you help someone who lost all of their pictures of their 1-year-old daughter because they had to upgrade their phone, but didn't want to, and they didn't have iCloud and they have never backed up their phone before, so the pictures are entirely gone.
What type of email would you recommend someone use for checking email between two devices?
I'm on my honeymoon at the beach in Hawaii and I had my iPhone in my gym bag while I was swimming and it seems like my water bottle spilled in the bag, what do I do? All my wedding photos are on my phone! Am I going to lose all my pictures?
"What happens if you can't get your internet to work right before your shift?"
Considering that you've led a team of over 150 employees, how would you be able to manage them remotely?
The first phone call consisted of questions asking why I wanted to work for apple, and how I heard about the position. Also what my experience was in customer service, and why I want to work in that field. The first Skype interview, she asked the same questions, but also asked questions to do with have I ever had an experience where I had to work directly with a co worker to resolve an issue, and how did that go? Or how do you handle when a customer is aggressive or angry with you? The 2nd Skype interview she asked the same questions as before, as you can see it gets repetitive, but also asked me to tell her about a time where an angry customer had an issue that I could not fix, and how to did I handle it? Also how do I make sure I stay focused in an at work environment?
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