A customer calls in reporting that they damaged they dropped their iPad after having fallen down the stairs. What's the first thing you should ask them?
Homes Interview Questions
7,023 homes interview questions shared by candidates
When is one time school and work interfered with each other?
Describe your coaching style. Tell us about yourself/take us through your resume. Tell us about a time when you coached someone and it was effective. Tell us about a time when you coached someone and it was not effective, how did you handle that? What do you know about Apple? How do you keep your team engaged and motivated? If we were to ask some of your previous employees about you, what would they say? Tell us the name of someone famous whom you can associate (as far a coaching style). What do you think is expected of you as a team manager?
Roll Play: I just got a new iPhone 6 Plus. Can you help me sent up my email?
Role play: I just received a video of my nephews first words and I really want to hear it. But when I press play there's no sound, can you help me?
How would you explain wifi to a ten year old
How would you answer the customer: My son made $xamount of purchases on my iTunes account and I need that refunded to me immediately.
Have you ever been fired from a previous employer?
I opened an audio clip on my iPad and no sound is playing.
Tell me a time about when you had to deal with an upset customer, and what solution you came to.
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