My experience around the network and server maintenance. Also general experience regarding IT support.
It Customer Service Interview Questions
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Windows Mac Excel Office 365
If i can do things listed on job description
Review MSP questionnaires if you really want to consider this role.
They asked for a brief self-introduction, details about my past experience, especially any work with Excel, and a few behavioral questions like how I handle stressful situations or resolve technical issues under pressure.
Agents are not consistently hitting billable hour targets and service desk tickets are backlogged. What would be your approach for addressing these issues?
How do you manage a user that is in need of urgent assistance but you do not have the necessary tools to assist the user?
In my [the hiring manager's] position, what changes would you make to my team?
Tell us about your experiencing coaching and enabling other employees.
Describe the function of DNS in networking and list some common issues that may occur
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