Describe a time when you had to handle a difficult customer. How did you handle it?
It Help Desk Analyst Interview Questions
441 it help desk analyst interview questions shared by candidates
How would you deal with multiple IT tickets coming in at the same time? How would you go about handling the situation?
I can't remember it word for word. Someone calls in and they are having trouble receiving emails on their cell phone. Yesterday was fine but today it stopped working. What would you do? Two others similar to that
If a user can't connect to the internet, how would you troubleshoot?
How do you use active directory?
What's a firewall?
What's an IP?
Q.2 ) Given a scenario, where a customer walks to the front desk , answer the phone call and your line manager asks you to do a certain task, how would you deal with it?
Why do you want to work with students? Experience in Helpdesk?
Do I have experience in Service Now?
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