Basic network and Windows AD, Lync and SharePoint questions You have many questions not related to your Job and few IQ tests to be finally a helpdesk guy who take calls and resolve tickets. I think they should better put the stress on the communication and linguistics skills
Technical interview touched almost all areas needed for Veam Junior QA position (but easier): such are Windows Administration, macOS hotkeys, network commands, DHCP/DNS, file systems, etc.
typical questions about most difficult customer, biggest achievement and some technical questions on help desk troubleshooting
How would you deal with a disgruntled user?
How would you handle an irate customer
What skills do you have in IT?
Are you currently in college?
Technical questions. Difficult situations with a customer. What ticketing systems have you used.
Technical questions. Difficult situations with a customer. What ticketing systems have you used.
How do you handle difficult situations?
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