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Manager Customer Support Interview Questions
782 manager customer support interview questions shared by candidates
The usuals, which are generally the best judge to gauge the dept of a person and understand their skill set. Mine was a functional role so no technical questions (obviously!)
What tools do you use?
what makes you a good fit for t-mobile?
Background in QA, management & training
Describe how you gain customer trust; how do you handle customer objections or negative feedback
Which weekly measured support metrics are the most important? List the metrics you measure, explain explicitly how you measure each one automatically, and stack rank them in order of importance for delivering higher NPS scores
We run a radically differentiated centralized support organization where every agent supports every product. What do you believe are the top 3 challenges we face? What do you believe are the top 3 advantages that we have? Summarize each challenge and advantage with a clear sentence.
intuitive rather than technical, How would you handle a situation where you have to ramp up a new company? what are the key elements to do so?
Why WhatsApp /Facebook?
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