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Manager Customer Support Interview Questions

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782 manager customer support interview questions shared by candidates

Know and understand the Corporate Values before you have that first phone screen. Many companies preach having values, but this one is committed to holding and practicing their values day in and day out. One question I was asked was which of their values was most important to me and why.
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Customer Support Manager

Interviewed at MathWorks

4.3★
Mar 31, 2020

Know and understand the Corporate Values before you have that first phone screen. Many companies preach having values, but this one is committed to holding and practicing their values day in and day out. One question I was asked was which of their values was most important to me and why.

Why u want to work at spectrum? How will working at this job benefit you? How would u describe customer service? One strength great for this position? Tell me a time you went above a customers expectations? LOTS OF STAR QUESTIONS. Then do u have our current internet service? What’s the different cords? Do u know what’s an Ethernet cord? What does it do? What’s a modem and router do? Do u know what the blinking lights represent? What would u do if u had difficulties connecting to WiFi?
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Customer Service Representative - Tech Support

Interviewed at Spectrum

3.3★
Oct 20, 2020

Why u want to work at spectrum? How will working at this job benefit you? How would u describe customer service? One strength great for this position? Tell me a time you went above a customers expectations? LOTS OF STAR QUESTIONS. Then do u have our current internet service? What’s the different cords? Do u know what’s an Ethernet cord? What does it do? What’s a modem and router do? Do u know what the blinking lights represent? What would u do if u had difficulties connecting to WiFi?

Our support managers are expected to consistently improve productivity and NPS scores quarter over quarter and dedicate significant time each week to the effort. Describe the management technique(s) you will use so that you will be able to both run the day to day operations and improve the process.
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Customer Support Manager

Interviewed at Crossover for Work

4.1★
Jul 25, 2018

Our support managers are expected to consistently improve productivity and NPS scores quarter over quarter and dedicate significant time each week to the effort. Describe the management technique(s) you will use so that you will be able to both run the day to day operations and improve the process.

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