When was a time you failed, and what did you learn from it?
Member Advocate Interview Questions
1,132 member advocate interview questions shared by candidates
An example response to a member's insurance inquiry. An onsite role play of a phone call with a member. Case study of the life of an "insurance claim" and
My experience with communication and customer service, and they wanted to know about my typing skills. They have you do a listening/typing test to see if you're capable of doing both.
Could I do an intake?? Was i willing to work long hours and be available for evenings, weekends? not specific with time.
Why do you want to work for Clackamas/in banking?
Tell me about yourself and your background
What can you bring to the credit union?
tell us about a time when you have to face a difficult situation with a customer in a previous job
What are two strengths you have and one area of opportunity to improve on?
Mostly STAR questions.
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