Why Southwest Airlines? Can you tell us what an operations agent does? Tell us about a time you had to deal with a difficult customer and a stressful situation. Be able to answer why you would be a good asset to Southwest. Where do you see yourself in 3-5 years? What would your previous employer say about you and what would you need to work on?
Discussed a scenario in my experience where I had to deal with a difficult customer or coworker.
Tell me about a time you went above and beyond for a customer ?
There were no difficult or unexpected questions at this time in the interview process.
Tell me about I time when you had a difficult situation with a customer and what was the outcome.
Name one positive experience you had with a customer.
Give me an example of when you had to do multiple things at once within a short period of time and how did you prioritize it?
What is your understanding of the role of an Operations Agent?
How will you respond to a difficult customer.
Tell us a little about yourself
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