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Operations Agent Interview Questions
334 operations agent interview questions shared by candidates
How much do you know about our company? Detailed experience etc.
Why Southwest Airlines? Can you tell us what an operations agent does? Tell us about a time you had to deal with a difficult customer and a stressful situation. Be able to answer why you would be a good asset to Southwest. Where do you see yourself in 3-5 years? What would your previous employer say about you and what would you need to work on?
Name one positive experience you had with a customer.
There were no difficult or unexpected questions at this time in the interview process.
Tell me about I time when you had a difficult situation with a customer and what was the outcome.
What is your understanding of the role of an Operations Agent?
How do you deal with criticism?
What are my key skills.
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