Personal Lines Customer Service Representative Interview Questions

109 personal lines customer service representative interview questions shared by candidates

The most unexpected question was about my door to door marketing experience in my previous role with RBC, which I had never done, and he was well aware that I'd never had any experience doing that in my previous role, as I moved from the call centre. Most of the interview was not questioning me at all, but simply going over the job, as though he'd already made up his mind that I had won the role. Most of the questioning was about the move from one location to another, and if I was interested in doing so.
May 24, 2013

The most unexpected question was about my door to door marketing experience in my previous role with RBC, which I had never done, and he was well aware that I'd never had any experience doing that in my previous role, as I moved from the call centre. Most of the interview was not questioning me at all, but simply going over the job, as though he'd already made up his mind that I had won the role. Most of the questioning was about the move from one location to another, and if I was interested in doing so.

A few questions asked for digital interview: Give me a time you managed multiple priorities. Tell me about a goal you improved on and what steps were taken to fulfill the goal. Why are you interested in working at Alight Solutions? What software programs have you used and how did you utilize them? Give a time you worked with a difficult customer
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Human Resources Customer Service Representative

Interviewed at Alight Solutions

3.2
Feb 28, 2018

A few questions asked for digital interview: Give me a time you managed multiple priorities. Tell me about a goal you improved on and what steps were taken to fulfill the goal. Why are you interested in working at Alight Solutions? What software programs have you used and how did you utilize them? Give a time you worked with a difficult customer

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