Tell me about a time you helped a customer but they did not get the answer they were looking for? Tell me about a time you had to deal with an upset customer? What is world-class customer service to you? Tell me what you know about the required licenses?
What do you know about mclarens product range & associated strategy
What do you know about BG
Do you have any sales experience?
Why Fidelity? Tell us about a time you had to deal with an internal conflict, how did you resolve the situation? Do you think *insert sector of the market* belongs in a client portfolio?
Situational role play. Customer walks into branch and needs to open an account.
In brief take us through your CV and tell us about yourself
Why should we hire you?
Not really, questions are mainly on the job you have been doing over the years.
Please describe a time when you disagreed with a manager
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