my id and age to identify me and make sure it is working well for them as well at their end since I live in Europe and the company is settled in the US
Remote Support Technician Interview Questions
161 remote support technician interview questions shared by candidates
How would you handle a Irate customer who has been transferred around? How would you tell a non-tech savvy individual to locate their modem/router? Give us an example of an outstanding act of customer service you have done. Other more specific tech related questions
Q: Describe one time where you went above and beyond for a customer. Q: Explain how you would power cycle a modem and a router.
No questions were exchanged after I realized it was a full time position
No hard or difficult questions
Name a time you resolved a customers issues where the customer was extremely angry/frustrated
Favorite programs on your computer?
Why do you want to work from home?
Suppose someone doesn't know what a router is or where it's located, how would you instruct them to find it?
Customer on the line doesn't know what a modem looks like and is having difficulties locating it, how would you guide the customer?
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