What is a modem,what is a router,how do You explain the difference between a router, and modem to customer who had no computer knowledge.
Remote Support Technician Interview Questions
161 remote support technician interview questions shared by candidates
Have you had experience in a call center.
Which software you use in daily life?
What kinds of equipment have you connected to a wifi network?
Role Play w/ Interviewer: Upsell an app that’ll benefit the customer on the close of the call.
Explain how you’d tell a non-techy person how to connect to the WiFi.
Role playing is awkward anyways so that was just a bust but you had to describe how to turn the internet back on with the interviewer being a person that has no tech savvy bone in it's body.
Do you know what an internet gateway is?
I never got a chance to interview so I cannot say what the questions are like.
Just be careful, they will lie to you
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