Are you more collaborative or competitive?
Remote Technical Support Interview Questions
3,414 remote technical support interview questions shared by candidates
Introduce myself starting with your name
What were some of the things you have done with clients that have really worked out for you, what was you ah-ha moment?
How have you dealt with making mistakes in the past?
They asked me about my current experience.
Style 3 outfits.
First, the interview started off by asking about my experience. Q: "How many tickets, on average, did you take on each day at your past job?" Q: "What are your strengths/weaknesses?" Then, they interjected completely inappropriate questions about my personal opinions and beliefs. To be clear, the topics themselves aren't a problem to discuss, it's the fact that they came up so abruptly in a professional interview about a Billing Support role that threw me for a loop and turned me off completely. It's simply not professional to ask these questions in a 2nd round interview. Q: "What do you think of the Alt-Right movement?" Q: "How do you believe Trans people are being persecuted?"
Leave a message Listen to below message received by a customer: You would usually have a specific process to follow. This is not the case here, so reassure the client, and come up with a realistic solution. (Content of the message: Hi I'm calling because I rented some ski gear from you that I'm supposed to pick up this afternoon, unfortunately I'm stuck in traffic and I won't be able to make it in time before the store closes, I'm a little panicked cos I have tomorrow morning a ski lesson, can you assist me or tell me what to do?) Please record a 30s message you would leave him:
You are in charge of customer care at Electrochoc, a modern electricity supplier. Mr. Smith called to tell you that he has paid £30 more than what he usually pays for his bills. After doing your research, you realize that there is a billing error and you refund him the £30. Leave a 45s message to the customer, informing him of the refund, and apologise.
Explain a time you had to work as a member of a team
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