Did they ask about the process?
Senior Customer Service Associate Interview Questions
68 senior customer service associate interview questions shared by candidates
How well do I handle change, that were not planned?
Nothing difficult, but I was asked how to I feel about working a schedule that changed every two weeks and if I was available to work Monday - Friday between the hours of 8 AM and 7 PM.
How proficient are you in Microsoft Office? Microsoft Excel? Microsoft PowerPoint? (etc on scale of 1-7)
What did you learn from your past employment experience regarding customer service?
they will be asking you Why Zalora?
Tell about a time you went beyond your job description to help a customer
Related to basic knowledge and in deapth of previous experience related questions
What was the reason of leaving the previous organisation?
If customer asks you to cancel any order, What you do first? How you handle the customer to convince them to go with product
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