He would ask a question and answer it himself, without giving me a chance to answer
Senior Technical Support Interview Questions
600 senior technical support interview questions shared by candidates
troubleshooting questions
What is BSOD? If there is no error in BSOD how do you find the exact reason behind BSOD. How to go to Safe Mode? Difference between Safe Mode and Recovery Mode? What is No Post and No Boot issue and how to resolve it?
Cloud technologies, data pipelines, basic support questions
Pretty standard questions regarding my experience in relation to the position.
Basic networking and about voip knowledge..
All sorts of questions, from technical to business, my motivations and experiences of previous projects, etc.
Methodical Approach: The candidate should outline a systematic approach to troubleshooting, perhaps starting with gathering information about the reported issues. Diagnostic Steps: The candidate should discuss specific diagnostic steps, such as checking hardware connections, examining network configurations, and utilizing network monitoring tools. Isolation Techniques: The candidate may suggest methods to isolate the issue, such as narrowing down affected departments or using network segmentation. Collaboration: Mentioning the importance of collaboration with other IT teams or relevant stakeholders is a plus, as network issues can often be interconnected with other systems. Documentation: Emphasizing the importance of documentation throughout the troubleshooting process, which aids in tracking changes and sharing knowledge within the team.
how do you handle an irrated call or customer email
The technical interviews focused on my background in networking; but we also touched on security: IPsec, TLS, etc. I asked the management team a lot of questions about the company, the team and the role.
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