Questions about the previous experience and packet captures.
Senior Technical Support Interview Questions
600 senior technical support interview questions shared by candidates
TCP/IP, IPSec, SSL, BGP, OSPF and troubleshooting
Classic questions introduce yourself experience etc.
What is the most complicated support ticket you have recently worked on.
There were two stages, one technical and the other more of customer service or more situational responses.
What challenges have you faced while working in support?
Q: If you were dealing with escalations to DevOps, how would you work with these teams to ensure they follow through on your request?
Q: How do you deal with difficult employees?
Talk about a time you made a change to your team and the results of the change.
Mostly STAR format questions and some technical questions.
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