They asked about api’s and sql and payment cycle .
Senior Technical Support Interview Questions
600 senior technical support interview questions shared by candidates
Describe your worst customer experience and how you dealt with it.
How did you get into Technical Support and why?
Tell me about your experience using AWS services
Behavioral / HR Questions “Why do you want to work for Autofleet, and how do you see yourself fitting in?” “How do you manage stress after work?”. “How would you describe what it’s like to work for Autofleet?” (fit/culture).
1. What is difference between Function and Procedure ? 2. How many ways you can create a file on Linux ? 3. What is Trigger ? 4. How can you identify whether an Application running along with its database on a system gets slow due to Application code or due to slow performance of Database? 5. What is Index ? 6. How you can list services in Linux (He actually meant processes) ? 7. If you stuck with some issue and customer is banging you and there is no support from the Development team, How you will respond to the customer and the issue ?
What was the worst mistake you made when handling a customer support ticket, what did you do to rectify the mistake and what did you learn from the experience?
Describe a time you helped an upset customer?
technical question related to my previous work and something related to their organisation and conducted the IQ test
General TCP/IP Networking questions and basic troubleshooting.
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