I was asked about when I had shown qualities matching all of the 4 I's. I was only expecting to have to address a couple of them but I had prepared for all 4 as I didn't know which they would ask me about. I was also asked about whether I liked technology. Obviously I'd used technology to get so far but this question was about whether I LIKED technology. I'm an older candidate and many people of my age are technophobes. Fortunately I'm a technophile.
The question on how to triage patient symptoms on phone advice calls as a prelude to proper appointments.
How would you assist a customer looking for an item in store?
when was a time you worked well in a team?
Describe a time when your team was disconnected and unengaged and you had a deadline to meet. How did you get the team engaged in a motivational type way?
How would you handle being given a branch that is underperforming?
What if I was a vegetarian?
Role play - Someone trying to buy a custom cake from bakery, or ordering a sofa that was out of stock
Why do you want to work for us?
What do you understand the role of Delivery Service Assistant to be?
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