If you had a guest who came to the front desk angrily inquiring about why his shower was without hot water and you were also on the other line with another guest trying to answer a few of their questions while a few guests wanted to check -in, what would you do in this type of situation to make everyone happy?
Why do you want to work here?
Seeing how customer service its a large part of this position I was asked how comfortable I was in a hospitality/customer service based setting.
Describe a time where you helped a difficult customer.
all star questions
Describe your experience working as a Front Desk Agent?
What makes you right for this job?
What would your former employer say about you?
Where do you see yourself in 5 years?
How are you with customers?
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