How you handle certain situations, such as angry guests, if you're a team player, if you know who they are and what they're looking for; nothing too outside the box.
Service Desk Agent Interview Questions
3,068 service desk agent interview questions shared by candidates
They will always ask what you know about the peninsula.
Why hospitality? Scenarios about people yelling at you because of overbooked rooms aka "what would you do"? Why would you be right for this role? Etc.
How did you previously deal with stress and employee disagreements in the workplace?
What experience do you have in this field?
tell me about yourself ?
Why do you want to work front desk?
Can I multi task?
How many years of experience do I have in client services?
What were some of the responsibilities of my last position?
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