Services Consultant Interview Questions

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Role play scenario: The interviewer sends you an email from a disgruntled customer who has not received her order on time. She has taken time off work to receive the delivery but it did not come. The lamp she ordered arrived but was broken in pieces. You must write a reply to her email addressing each point of her dissatisfaction.
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Sales and Service Consultant

Interviewed at Wayfair

3.1
Nov 20, 2019

Role play scenario: The interviewer sends you an email from a disgruntled customer who has not received her order on time. She has taken time off work to receive the delivery but it did not come. The lamp she ordered arrived but was broken in pieces. You must write a reply to her email addressing each point of her dissatisfaction.

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