Services Consultant Interview Questions

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A customer calls in really upset at the fact that she had received an overcharge of $100 in long distance calls and right off the bat she asks you to waive the fees. She said she had no recollection that she could be overcharged of anything. She currently has the basic 2 line package. What would you do?
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Customer Service Consultant

Interviewed at Rogers Communications

3.5
Sep 24, 2015

A customer calls in really upset at the fact that she had received an overcharge of $100 in long distance calls and right off the bat she asks you to waive the fees. She said she had no recollection that she could be overcharged of anything. She currently has the basic 2 line package. What would you do?

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