Support Analyst Interview Questions

5,370 support analyst interview questions shared by candidates

A role play with you and the interviewing manager, where the manager is the customer and they tell you that you own the company and can do whatever you want. So the customer is upset because the superbowl is tomorrow, all of his friends are coming over, and his video services aren't working. Technicians aren't available until 2 days out. If he doesn't get a technician out there he's going to cancel all of his services.
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Fiber Customer Support Analyst

Interviewed at Verizon

3.6
Jul 18, 2018

A role play with you and the interviewing manager, where the manager is the customer and they tell you that you own the company and can do whatever you want. So the customer is upset because the superbowl is tomorrow, all of his friends are coming over, and his video services aren't working. Technicians aren't available until 2 days out. If he doesn't get a technician out there he's going to cancel all of his services.

Round 1: technical: (20 mins) Q's : Tell me about urself what is star and snowflake schema? write a query to delete duplicate records 10 commands you know in unix what is cursor what is trigger rank vs denserank () are you ok with night shifts Interviewer was good, he then asked me to wait outside. Round 2 : Managerial Round (15 Mins) Q's: tell me about urself walk me through your daily activities do you have past exp. in interacting with client. what if i give you monitoring work salary expectation when can you join are you ok with Night shifts Interviewer was "OK", he was not looking at me during the whole interview, he was staring at my resume :D :D :D Round 3 : HR (15 mins) tell me about urself situation where u faced problem why are you leaving your current company salary expectation
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Production Support Analyst

Interviewed at Epsilon

3.6
May 8, 2017

Round 1: technical: (20 mins) Q's : Tell me about urself what is star and snowflake schema? write a query to delete duplicate records 10 commands you know in unix what is cursor what is trigger rank vs denserank () are you ok with night shifts Interviewer was good, he then asked me to wait outside. Round 2 : Managerial Round (15 Mins) Q's: tell me about urself walk me through your daily activities do you have past exp. in interacting with client. what if i give you monitoring work salary expectation when can you join are you ok with Night shifts Interviewer was "OK", he was not looking at me during the whole interview, he was staring at my resume :D :D :D Round 3 : HR (15 mins) tell me about urself situation where u faced problem why are you leaving your current company salary expectation

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