Support Analyst Interview Questions

5,370 support analyst interview questions shared by candidates

Round 1: technical: (20 mins) Q's : Tell me about urself what is star and snowflake schema? write a query to delete duplicate records 10 commands you know in unix what is cursor what is trigger rank vs denserank () are you ok with night shifts Interviewer was good, he then asked me to wait outside. Round 2 : Managerial Round (15 Mins) Q's: tell me about urself walk me through your daily activities do you have past exp. in interacting with client. what if i give you monitoring work salary expectation when can you join are you ok with Night shifts Interviewer was "OK", he was not looking at me during the whole interview, he was staring at my resume :D :D :D Round 3 : HR (15 mins) tell me about urself situation where u faced problem why are you leaving your current company salary expectation
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Production Support Analyst

Interviewed at Epsilon

3.6
May 8, 2017

Round 1: technical: (20 mins) Q's : Tell me about urself what is star and snowflake schema? write a query to delete duplicate records 10 commands you know in unix what is cursor what is trigger rank vs denserank () are you ok with night shifts Interviewer was good, he then asked me to wait outside. Round 2 : Managerial Round (15 Mins) Q's: tell me about urself walk me through your daily activities do you have past exp. in interacting with client. what if i give you monitoring work salary expectation when can you join are you ok with Night shifts Interviewer was "OK", he was not looking at me during the whole interview, he was staring at my resume :D :D :D Round 3 : HR (15 mins) tell me about urself situation where u faced problem why are you leaving your current company salary expectation

Do you know what's a router? What's WiFi? Best HD video cable in the market? Types of video cables available to plug into TV? Experience in call center? Most challenging technical problem and how did you overcome it? Any customer service and support experience?
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Fiber Customer Support Analyst

Interviewed at Verizon

3.6
Sep 28, 2016

Do you know what's a router? What's WiFi? Best HD video cable in the market? Types of video cables available to plug into TV? Experience in call center? Most challenging technical problem and how did you overcome it? Any customer service and support experience?

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