Didnt ask any technical questions or anything difficult. Very service oriented questions to gauge how I would deal with the customer.
Support Associate Interview Questions
4,756 support associate interview questions shared by candidates
They gave me a written technical task. I had to write a short email to a user who could not access a business-critical application and was seeing “Error 403 Forbidden – you do not have permission to access this resource,” including any clarification questions and next steps. I then had to prioritise four Service Desk tickets (a payroll system not calculating pay correctly, a staff rota issue leaving wards short staffed, a director requesting a report and a routine database copy) by priority and order of work, explaining my reasoning.
Why you want to work for Vodafone?
- Can you describe a TCP handshake? - What is the difference between an A record and a CNAME? - Say a customer doesn't pay their bill, their account is eventually deleted, they didn't keep any backups of their app. The app is not recoverable and they are extremely upset. How would you handle that interaction? - What's the difference between object and block storage? - Can you explain what CI/CD is?
How do you handle a frustrated customer? How can we reduce the load time of the website which is hosted on cloud?
I was asked mostly about my previous experience working for Qualcomm as well as my current school goals and experience.
Name one time you saw someone doing something wrong and what did you do about it?
Describe a time when you had to adapt to constant change.
Why macys? Why you apply for the job.....
describe one thing interesting about yourself.
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