What kind of tone/manner that you need to possess when dealing with frustrated customers?
Support Associate Interview Questions
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Classic HR questions... "tell me about a time.." / "why YEXT"
Describe your current position and why you are leaving.
What experience do you have with explaining complicated technology to customers?
Tell us about a time when you dealt with a dissatisfied customer and how did you resolve the issue to the satisfaction of the customer?
they asked me what is complex situation faced by you and how yo resolve it. i have explained to them
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There wasn't really any unexpected or difficult question. They do have I high policy on shrink so if any question about that comes up, make sure you answer it right. For example "what if you saw your friend stealing something...." you'd say you'd report it right away.
Q: Tell us about a time you had to resolve an issue at work?
Difference between bandwidth and throughput? What is NTFS? What is TPM? What is a router? All I was able to hear, rest I just said I didn't know as I couldn't hear
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