Support L1 Interview Questions

736 support l1 interview questions shared by candidates

On Telephonic questions they were asked questions more relevant to my previous job experience, so if you are Windows Administrator you will be asked more about Win2k, Win2k3, Win2k8 and Win2k12. If you are network administrator they will ask more about IOS reinstallation etc. I was from a Command Centre background which is really suited for DCOPS "L1" role. I was asked more about Nagios, Incident and Problem Management and L1 support tickets on almost all Infra domains.
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Systems Analyst - DCOPS L1

Interviewed at HCLTech

3.5
Jun 11, 2016

On Telephonic questions they were asked questions more relevant to my previous job experience, so if you are Windows Administrator you will be asked more about Win2k, Win2k3, Win2k8 and Win2k12. If you are network administrator they will ask more about IOS reinstallation etc. I was from a Command Centre background which is really suited for DCOPS "L1" role. I was asked more about Nagios, Incident and Problem Management and L1 support tickets on almost all Infra domains.

The technical round included questions such as: Explain what DNS is Explaining various HTTP errors What is the LAMP stack? Explain what SFTP is Third round included questions such as: Why WP Engine? Describe how you would handle an escalated customer Tell me about a time when you had to resolve a complex technical issue under tight deadlines Describe a situation where you went above and beyond to ensure a customer was satisfied.
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Technical Support L1

Interviewed at WP Engine

3.7
Jul 13, 2025

The technical round included questions such as: Explain what DNS is Explaining various HTTP errors What is the LAMP stack? Explain what SFTP is Third round included questions such as: Why WP Engine? Describe how you would handle an escalated customer Tell me about a time when you had to resolve a complex technical issue under tight deadlines Describe a situation where you went above and beyond to ensure a customer was satisfied.

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