Tell me a situation when you went beyond for a customer?
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Tell us about a time when another coworker in your job could not accomplish a task, but you were able to come up with a solution to help you succeed in doing the same task.
Explain a time you provided exceptional customer service.
Know your Apple products, there are opportunities to stand out when they ask you about certain photos and references. (During Group Interviews) Why Apple? How many Apple products do you have? How would you handle this or that situation? What makes you a good fit for the team?
It's been quite some time, so I can't recall specific questions, but I'll say that it is incredibly important to have experience with situations where you've needed to manage your time, work in difficult scenarios, overcome adversity with team members, and prepare answers for ways in which you handled those scenarios.
cannot remember anything that threw me for a loop.
I was told there would be little cleaning of the store. I have never had to clean this much in my life!
No difficult questions.
Nothing unexpected. Most difficult questions for me were sales related. I was honest and said I had no sales or retail experience, but as a self-employed person, I did understand the importance of customer satisfaction and client relations. I think they liked that.
What is a weakness of yours?
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