I didn't think the questions were difficult. It was a bit odd to be asked to role play specific Airbnb questions and pretend to have an answer on the phone when we didn't know any of the policies. But if you were able to answer confidently, that came across.
Tell us about a time you had a negative interaction with a customer and how you fixed the situation
Usual questions ... Why you wanna work for MS, long term plans, etc.
Why do you want this role? If you could have dinner with anyone (dead or alive) who would it be?
Education system topic was given
Why do you want to work here?
This is a customer facing technical role so I would prepare for both client service and technical questions. I signed an NDA so I do not want to give out too much info.
Why do you want to work for Hi-Rez Studios?
A customer can't access their website. What questions would you ask to determine the source of the problem?
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