The phone screen included a role play scenario where I had to walk through a technical support call in scenario. In person interview consisted of basic STAR format questions.
Support Representative Interview Questions
5,870 support representative interview questions shared by candidates
How did you set yourself apart from your peers?
All the usual - tell me about yourself, how would you deal with various situations etc
Interviews were very character based- you can tell the company cares more about personality and character than experience (which is amazing!) Was even told, "you can teach someone anything, but you cannot teach them how to work with others."
Describe how to delete an app of on an iOS device?
How would you walk a contact through moving an app to the Home Screen, deleting other apps, and deleting a folder? (Mock customer simulation)
What is your knowledge about iphone?
Explain how you handle customer above beyond.
Customer is having issue with battery, how can you resolved the issue?
Do you have any experience with technical support experience?
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