The questions asked in both the phone and in-person interview were average and were not challenging to answer "What brought you to FareHarbor?" etc.
Support Representative Interview Questions
5,868 support representative interview questions shared by candidates
What's the best customer service you've recieved?
During the phone interview, I was asked to talk about the last movie I watched (in German), which happened to be Outlander. It is a pretty ridiculous movie. So I felt rather silly talking about it on my phone interview.
Tell us about a time that you attempted to make a change and received negative feedback, how did you react and what was the ultimate outcome?
Name a time when you were faced with a difficult issue and how did you handle it
Most interview questions were simple, basic customer service questions. Ex: How did you handle a situation that involved an unhappy customer.
What are your strengths and weaknesses?
Tell me a time where a customer didn't understand and how did you explain it better?
Tell me about a time when you used troubleshooting to solve a technical problem - with your phone, your computer, or something along those lines.
Describe a time when you faced a difficulty in your previous job.
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