Why are you interested in this role
Support Representative Interview Questions
5,868 support representative interview questions shared by candidates
all pretty common
none of the questions was difficult to answer
How have you turned a negative customer experience into a positive sale?
Name one situation you excelled in customer service
How do you deal with starting a new job? Have you ever come up with a new idea that was implemented? What is a DVR? What does URL stand for? DNS? Name some cables you hook up a cable box with. First thing you do when your own internet goes out. What would you do if internet went out while you were working at Cox? What do you think this job entails? What happens if you watch a standard definition movie on an HD set? What format do you watch movies in?
Why did you pursue this job opportunity.
Nothing hard or unexpected
There was nothing too difficult. The roleplay might be difficult for those who are comfortable with cross selling as you are expected to transition into that after you finish troubleshooting.
Q: When was a time that you received negative feedback, and how did you grow from that? Q: When was a time you failed at something? Q: What does work ethic mean to you?
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