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Support Representative Interview Questions
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Whether I knew the company's business and why I wanted the job.
It was pretty straight forward, difficult and unexpected because I couldn't remember the answer the question which I had learn before a while back.
-Active Directory -CCNA -Networking -DNS and DHCP
Be familiar with the well known port numbers (DNS, DHCP, etc). Networking (routing protocols, FHRPs, VLANs etc) and Linux CLI skills are essential.
Explain a time that you had to deal with an upset customer.
What do you know about Barracuda?
What's the difference between pop3 and SMTP
My school didn't focus too much on LDAP, so when they asked about LDAP I bombed those questions.
If you understand Linux and Networking, you will be just fine
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