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Provide support to the IT Business Systems Manager in the governance of existing systems and processes. Supporting all departments in the delivery and implementation of projects and changes. Analysing existing business processes with an objective to recommend and implement efficiencies. Liaising with group companies and subsidiaries to document, report, and enhance governance and standards. Ensuring compliance with existing policies through regular reviews and application controls testing. Working closely with the local support team and external contractors to ensure services and projects are delivered as per SLAs.
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Customer Support Representative

Interviewed at Tech Mahindra

3.4★
Jun 9, 2023

Provide support to the IT Business Systems Manager in the governance of existing systems and processes. Supporting all departments in the delivery and implementation of projects and changes. Analysing existing business processes with an objective to recommend and implement efficiencies. Liaising with group companies and subsidiaries to document, report, and enhance governance and standards. Ensuring compliance with existing policies through regular reviews and application controls testing. Working closely with the local support team and external contractors to ensure services and projects are delivered as per SLAs.

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