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Support Specialist Interview Questions
13,826 support specialist interview questions shared by candidates
Why do you think you are the best fit for this position?
Linux experience?
Would I be willing to work with limited resources, and breaks were limited to 2, 10-minute breaks and a 20-minute lunch/dinner break ( which you have to ASK if you can take.)
What are some of your always/nevers when meeting/communicating with customers.
Best support experience you had
How would you troubleshoot an app that isn't downloading
What KPIs did you track as part of implementing ITIL?
What is your biggest weakness?
You are a Customer One Product Support Specialist for a company that makes gaming apps. What steps do you take and how do you respond to the customer if you receive this email: "Help! My app doesn't work on my phone. I need it fixed ASAP." Feel free to use your own imagination as to how the product works and what the issue is.
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