Support Specialist Interview Questions

13,826 support specialist interview questions shared by candidates

Lots of questions about me, scenarios (tell me about a time when...), and specific questions like you have a product (just one product) and someone calls and says, "it's not working." What do you say? They are looking for a specific answer. Don't over simplify (you can make a customer feel dumb).
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Customer Support Specialist

Interviewed at Frontpoint

2.7
Mar 24, 2016

Lots of questions about me, scenarios (tell me about a time when...), and specific questions like you have a product (just one product) and someone calls and says, "it's not working." What do you say? They are looking for a specific answer. Don't over simplify (you can make a customer feel dumb).

What is the best way or best financial statement to discuss a business understanding? 1st follow-up question: What is your favorite financial statement? Describe it. 2nd follow-up question: What is cash-flow statement? Discuss how you understand cash-flows. 3rd follow-up question: What is the difference between dominant, dormant, temporary, real and nominal accounts? 4th follow-up question: What is Accounts Receivable and its normal side? 5th follow-up question: What is Accounts Payable and its normal side? 6th follow-up question: If you were to choose, what do like most? AR or AP? Explain why. 7th follow-up question: Give me an example of a AR and AP compounding entry. 8th follow-up question: If you were the accountant of a bank, how will you record a deposit by a customer upon (1) time deposit (2) interest earned by the depositor (3) withholding taxes (4) withdrawal of the time deposit. 9th follow-up question: If he is your only depositor and your banking business have just started will you allow him to withdraw his deposits at your bank? Explain.
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ERP/Accounting Support Specialist

Interviewed at NetSuite

3.8
Feb 13, 2017

What is the best way or best financial statement to discuss a business understanding? 1st follow-up question: What is your favorite financial statement? Describe it. 2nd follow-up question: What is cash-flow statement? Discuss how you understand cash-flows. 3rd follow-up question: What is the difference between dominant, dormant, temporary, real and nominal accounts? 4th follow-up question: What is Accounts Receivable and its normal side? 5th follow-up question: What is Accounts Payable and its normal side? 6th follow-up question: If you were to choose, what do like most? AR or AP? Explain why. 7th follow-up question: Give me an example of a AR and AP compounding entry. 8th follow-up question: If you were the accountant of a bank, how will you record a deposit by a customer upon (1) time deposit (2) interest earned by the depositor (3) withholding taxes (4) withdrawal of the time deposit. 9th follow-up question: If he is your only depositor and your banking business have just started will you allow him to withdraw his deposits at your bank? Explain.

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