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Technical Support Analyst Interview Questions
1,045 technical support analyst interview questions shared by candidates
Was there ever a situation where you and a colleague disagreed over the next step in a project and how did you handle it?
Since it is tech support , you'll be asked questions such as " What is an App Pool?" And "How is is used" Other questions such as "What is the difference between an POP3 email vs. an SMTP email?" Very basic stuff in regards to tech support and i answered them with no problems.
Mainly just need to study intermediate networking and Windows skills.
Competency test: Solving pseudo code, and writing the pseudo codes.
are you able to talk to less tech-savvy people and explain to them what is going on
Being a Team player
No trick questions, basic technical knowledge
more of situational and behavioural style. How do you solve a problem you have never experienced before? Describe a time you had a negative feedback from a customer?
Questions asked were based on situations I came across while working in customer service and technical support role and technicality. Also about future goals and expectations.
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