How do you maintain a reasonable level of SLA with your clients?
Technical Support Analyst Interview Questions
1,045 technical support analyst interview questions shared by candidates
What was a time where you had a negative experience with a customer and how did you deal with it?
Okay... but why not do a part-time Level 3 IT course? Weren't there other Colleges? Did you check this?
Was asked to explain in detail what research I had done about the organization.
General questions on what you know about the company, what you think the job is about, how to deal with unhappy customers. Also asked about your personal experiences that could transfer over to the job. Several abstract questions were also given to determine how you would go about problem solving on the spot
What are your weaknesses and how do you manage?
Why are you join our company
Questions were fairly standard interview questions, but were so long ago I can't remember the specifics.
Todas relacionada as areas de atuação na vaga.
What is your understanding of Data Potections? Have you heard of MFT? What is a difference between an FTPS AND SFTP Connection?
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