Technical Support Analyst Interview Questions

1,045 technical support analyst interview questions shared by candidates

Was not asked any questions because I did not get an in person interview because they measured how they "thought" they knew me by having me take a test online. I was not given a chance to show who I truly am.

Entry Level Technical Support Analyst

Interviewed at Bullhorn Information Systems

Jul 23, 2015

Was not asked any questions because I did not get an in person interview because they measured how they "thought" they knew me by having me take a test online. I was not given a chance to show who I truly am.

How would you troubleshoot a 500 Internal Server error? How would you deal with a customer who is not happy with your resolution to a problem? How do you deal with conflict? Tell me about a time when you couldn't resolve a customer's issue. How would you write a SQL SELECT statement? What are your hobbies, what do you do in your free time?
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Technical Support Analyst

Interviewed at Jive Software

3.5
Mar 26, 2015

How would you troubleshoot a 500 Internal Server error? How would you deal with a customer who is not happy with your resolution to a problem? How do you deal with conflict? Tell me about a time when you couldn't resolve a customer's issue. How would you write a SQL SELECT statement? What are your hobbies, what do you do in your free time?

1. Past working experience 2. About the role 3. About the company 4. What do you want? 5. Long-term goal 6. How do you describe your learning skills (strength)? 7. What you need to improve (weakness) 8. Ticket resolution 9. Why work experience you enjoy most 10. Teamwork skills 11. Worst manager 12. What’s the most important in customer service? 13. Expected salary The ideal candidate: an excited person who can ask for help and understand customer needs
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Technical Support Analyst

Interviewed at Computer Talk

3.9
Nov 20, 2020

1. Past working experience 2. About the role 3. About the company 4. What do you want? 5. Long-term goal 6. How do you describe your learning skills (strength)? 7. What you need to improve (weakness) 8. Ticket resolution 9. Why work experience you enjoy most 10. Teamwork skills 11. Worst manager 12. What’s the most important in customer service? 13. Expected salary The ideal candidate: an excited person who can ask for help and understand customer needs

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