When was a time that you had to deny the request of a client regarding a software related issue, and how did you respond appropriately?
Technical Support Engineer Tier Ii Interview Questions
355 technical support engineer tier ii interview questions shared by candidates
What are your strengths?
Why do you think you're qualified for this job.
Give an example of how you have gone above and beyond in helping a customer?
Knowing Call tracing, Signaling for all phone types
Look at a reporting dashboard and describe what you see. Build a widget using their system. QA some data using excel (pivot tables). Figure out some propriety code and what it does (JS based - not hard).
What types of things can you do from the command prompt?
The most difficult was kind of the standard 'how do you deal with problem clients'? question. Overall, it was a pretty easy interview.
Not really any unexpected questions, the interviews went well and I left with a very positive outlook from the entire experience, that along with meeting a lot of very nice and professional people.
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