Technical Support Representative Interview Questions

1,773 technical support representative interview questions shared by candidates

They use the STAR method. I personally think it's way to formulaic to really give a candidate the opportunity to express who they really are, instead they are way too worried about "answering" the questions "right". I am not really sure it helps them hire the best, just someone really great at interviewing.
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Technical Support Representative

Interviewed at Cox Communications

3.9
Aug 19, 2015

They use the STAR method. I personally think it's way to formulaic to really give a candidate the opportunity to express who they really are, instead they are way too worried about "answering" the questions "right". I am not really sure it helps them hire the best, just someone really great at interviewing.

Describe a goal that you've met? Why Cox? tell me a time when the rules changed and you weren't in agreement with? Tell me a skill of yours? The questions are easy to answer but when thinking of the STAR format it just threw me completely off with my answers.
avatar

Technical Support Representative

Interviewed at Cox Communications

3.9
Jul 19, 2017

Describe a goal that you've met? Why Cox? tell me a time when the rules changed and you weren't in agreement with? Tell me a skill of yours? The questions are easy to answer but when thinking of the STAR format it just threw me completely off with my answers.

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